It could take months to get a DMV appointment
NEWS COVERAGE YOU CAN COUNT ON.
>> GETTING A DRIVER'S LICENSE,
A REAL ID REGISTER YOUR VEHICLE
OR ANYTHING. DMV RELATED.
THERE'S SOME REALLY NICE PEOPLE
UP THERE. BUT YOU BETTER BE
READY TO WAIT BECAUSE OF A
BACKLOG IN STAFFING SHORTAGES.
THE DMV SAYS CUSTOMERS ARE
DEALING WITH EXTREME WAIT
TIMES.
>> 5 ON YOUR SIDE'S KEELY.
ARTHUR SPOKE WITH THE
COMMISSIONER ABOUT HOW HE'S
ADDRESSING THOSE FRUSTRATIONS.
KAYLEE, WE WERE REALLY INSPIRED
TO DO THIS STORY BECAUSE SO
MANY OF YOU HAVE WRITTEN IN
ASKING WHAT IS THE DEAL WITH
THE DMV POST AVAILABLE
APPOINTMENTS ON ITS WEB SITE
THIS MORNING. I WAS CHECKING
AND ONLY A FRACTION OF THE
LOCATIONS IN THE STATE HAD ANY
APPOINTMENTS TO GET A TEEN
DRIVERS LICENSE THIS MONTH.
THE REST OUR IN DECEMBER AND
MOST OFFICE SPOTS ARE ONLY IN
JANUARY. THE HEAD OF THE DMV
TOLD US THEY TAKE THIS VERY
SERIOUSLY. BUT WE WON'T FEEL
MAJOR IMPROVEMENTS UNTIL EARLY
NEXT YEAR. HOWEVER, THERE ARE
SOME THINGS YOU CAN DO RIGHT
NOW TO SPEED THINGS ALONG
YOURSELF.
WE SHOW UP TO THE DMV FOR
DIFFERENT REASONS AS A DRIVER'S
LICENSE CAN CHANGE OF INTEREST
BUT ALL END UP DOING THE SAME
THING WAITING AND HAVE BEEN
TRYING TO COME HERE FOR LIKE
6 WEEKS. THIS IS HALEY MYERS,
4TH TRIP TO THE DMV.
>> THE NEW NORTH CAROLINA
RESIDENT SAYS SHE GETS TURNED
AWAY EVERY TIME SHE TRIES TO
WALK IN SO I WENT TO THE ONE IN
CARY BEFORE THIS. THEY WERE
ALSO TAKING ANYWHERE. ANYONE
WITH APPOINTMENTS. HAVE YOU
LOOKED INTO GETTING A POINT
THAT YEAH, THE FIRST AVAILABLE
WAS JANUARY 23RD IN LINE.
JUST KIND OF FRUSTRATED OR
ONLINE. THE COMPLAINTS OVER
WAIT TIMES KEEP ROLLING IN.
THERE'S NOT A PERSON WHO LIVES
HERE THAT DOESN'T HAVE TO
INTERACT WITH THE DMV. STEVE
MAYBERRY WANTED A REAL ID WHICH
REQUIRES AN IN-PERSON VISIT.
BUT AFTER HE WAS TURNED AWAY AT
MULTIPLE SITES, I WENT TO 3 OF
THEM AND TOLD IT WOULD TAKE
5 MONTHS FOR AN APPOINTMENT
HE GAVE UP. WE'RE NEW TO HIS
REGULAR LICENSE ONLINE AND
EXPRESSED HIS FRUSTRATIONS ON
THE NEXTDOOR APP PUBLICIZING
THAT IT'S A PROBLEM.
>> I WANT YOU TO JUST TAKE A
LOOK AT THESE 5 ON YOUR SIDE.
TOOK THAT COMPLAINT AND OTHERS
DIRECTLY TO DMV. COMMISSIONER
WAYNE GOODWIN. AND ACTUALLY,
I'M FAMILIAR WITH THIS POST.
IT'S A IT'S QUITE A POPULAR
POST THE NEXT DOOR AS HE
DISPUTED MAY BERRIES CLAIM OF A
5 MONTH. WAIT TIME. IT'S NOT
THAT FAR OUT AND HE'S RIGHT.
THERE ARE APPOINTMENTS
AVAILABLE IN 2022, BUT NOT IN
RALEIGH. MAYBERRY WAS INITIALLY
TOLD TO TRY ROCKY MOUNT WAS AT
THE COST OF GAS AND PAYING MY
TAXES. IF YOU NEED A DMV
SERVICE PACK YOUR PATIENTS BUT
BE STRATEGIC.
>> HERE ARE 5 WAYS TO SPEED
THINGS UP.
>> CONSIDER AN EXTENDED HOURS
OFFICE. THERE ARE 35 IN THE
STATE WHICH OPENED AT 07:00AM
AND SERVICE WALK-INS ONLY UNTIL
08:00AM NEXT. TRY EARLY MORNING
OR AFTER LUNCHTIME. THOSE TEND
TO HAVE THE SHORTEST WAIT TIMES
AND VISIT THE DMV IS WEBSITE
OFTEN TO CHECK FOR LAST-MINUTE
CANCELLATIONS. WE FOUND ONE FOR
MEYER AND TOLD HER ABOUT IT
MAKE AN APPOINTMENT AS A
FAILSAFE AND GO TO THE WALK
IN ANY WAY. IF YOU GET THE
SERVICE, JUST BE SURE TO CANCEL
THAT APPOINTMENT. AND FINALLY,
CHECK LOCATIONS OUTSIDE OF YOUR
COUNTY OR CITY AFTER INTERVIEW
5 ON YOUR SIDE FOUND SEVERAL
APPOINTMENTS IN GARNER FOR A
REAL ID AND LET MAYBERRY KNOW
WE ARE WORKING TIRELESSLY TO
HELP SHORTEN LINES AND SHORTEN
WAIT TIME. ONE OF THE WAYS GOOD
ONES DOING THAT. RESPONDING
HIMSELF TO FED-UP CUSTOMERS.
TAKE THIS VERY SERIOUSLY.
>> NOW, IN ADDITION TO ADDING
MORE STAFF, THE DMV IS WORKING
ON A WEBSITE UPDATE THAT WILL
SHOW 8 TIMES IN REAL TIME.
THEY TOLD ME IT WILL BE VERY
SIMILAR TO WHAT GREAT CLIPS HAS
WHERE YOU CAN SEARCHES CITY
AND SEE WHICH LOCATIONS HAD THE
SHORTEST WAY TIME. THIS IS
SOMETHING THOUGH, THAT WON'T
START UNTIL 2023 FOR A LITTLE
PERSPECTIVE, THOUGH, THEY TOLD
ME RECORD WAIT. TIMES ARE
ACTUALLY BACK IN 2018 2019 WHEN
PEOPLE ARE TRYING TO GET THEIR