DOT investigating Delta over outage chaos
AUGUST. 13TH IN CUMBERLAND
COUNTY, GILBERT BAYS, WRAL
NEWS, THE FEDERAL GOVERNMENT
HAS OPENED AN INVESTIGATION
INTO DELTA AFTER A MASSIVE
GLOBAL TECH AIR.
>> IT COMES AS SEVERAL DELTA
FLIGHTS IN AND OUT OF RDU
ACROSS THE COUNTRY HAVE BEEN
CANCELED OVER THE PAST 5 DAYS.
WRAL'S DESTINY. PATTERSON IS
LIVE AT RDU AND WHILE THESE
CANCELLATIONS AND DELAYS ARE
IMPROVING DESTINY, IT SEEMS
LIKE THE BAGGAGE IS A BIG
ISSUE. I WAS STANDING RIGHT
WHERE YOU WERE JUST A FEW HOURS
AGO.
>> AND IT'S STILL QUITE
CHAOTIC.
THAT'S RIGHT, DEBORAH. I MEAN,
TAKE A LOOK. JUST WITHIN THE
LAST 30 MINUTES OF HEARD FROM
DELTA AIRLINES. AND THEY TELL
ME THAT THEY ARE WORKING REALLY
HARD TO REUNITE PEOPLE WITH
THEIR BAGS. THEY TELL ME THAT
THEY'RE WORKING WITH DELIVERY
SERVICES AND THEY'RE ALSO
ENCOURAGING PEOPLE TO FILE A
CLAIM ONLINE OR IN PERSON TO
HELP REMEDY THIS SITUATION.
>> DAY 5 OF WAITING WAITING
IN LINE WAITING FOR THE NEXT
FLIGHT AND NOW WAITING FOR
ANSWERS. THEY NEED TO GET THEIR
ACT TOGETHER. SUITCASES ARE
NUMBERED INTACT BUT STILL
SEPARATED FROM THEIR TRAVELERS.
PEOPLE ARE MAKING FIRST PART OF
THEIR FLIGHTS. BUT THEN THE
SECOND FLIGHT WAS CANCELED AND
IT OUTAGE LATE LAST WEEK
DISRUPTED OPERATIONS FOR
AIRLINES AND OTHER GLOBAL
INDUSTRIES. WHILE CROWDSTRIKE
SAYS THIS WAS NOT THE RESULT OF
A CYBER ATTACK. THIS IS THE
SCENE OF THE AFTERMATH THAT
THROWS EVERYTHING OFF FROM
DELTA WAS HIT, PARTICULARLY
HARD DAYS OF FLIGHT DELAYS AND
CANCELLATIONS IN FAMILIES LIKE
JERRY MATTHEWS IS SCRAMBLING TO
MAKE IT TO THEIR DESTINATIONS
FOR MY PARENTS. WERE THEY?
SO I'M TRYING TO GET ALL THIS
OUT THERE. SECRETARY OF
TRANSPORTATION, PETE BUTTIGIEG
TWEETED SAYING THE DEPARTMENT
OPENED AN INVESTIGATION INTO
DELTA AIRLINES TO QUOTE, ENSURE
THE AIRLINE IS FOLLOWING THE
LAW IN TAKING CARE OF ITS
PASSENGERS. DELTA SAID OF THE
COVER OR REIMBURSE FOR MEAL
VOUCHERS IN HOTELS. IT ALSO
SAYS ALL CUSTOMERS WHO BOOK
BETWEEN JULY 19, 2 TODAY WILL
BE ABLE TO CHANGE THEIR
ITINERARIES ONE TIME OR GET A
REFUND. IT'S GOING TO BE A LONG
DAY. HOPEFULLY NO NEWS IS GOOD
NEWS.
>> DELTA AIRLINES TELLS ME THAT
THEY ARE COOPERATING WITH THAT
INVESTIGATION. ALSO IN THE LAST
30 MINUTES, THEY ALSO TELL ME
THAT THAT PEOPLE WHO ARE BOOKED
FROM JULY 19TH THROUGH THE 28TH
WILL GET THAT EXTENDED TRAVEL
WEATHER TRAVEL WAIVER WAIVER IN
TERMS OF A REFUND. PEOPLE WHO
HAVE NOT TAKEN THAT TRAVEL WILL
BE ABLE TO GET THAT REFUND AS
LONG AS THEY'VE REQUESTED TO