Hundreds of Raleigh households who get their water from Aqua North Carolina saw dry spigots for hours on Christmas Day.
Residents of the Stonehenge, Wildwood Green and Stillwater Landing communities took to social media to complain after failing to get through to Acqua via phone or email.
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In a statement, Aqua President Shannon V. Becker said the problems stemmed from two leaks that resulted from frozen pipes. Temperatures got just above freezing on Sunday afternoon after almost 48 hours below that mark.
"We recognize that this is one of the worst possible times to lose water supply," Becker wrote. "We take our responsibility to customers seriously and sincerely apologize for the inconvenience."
Water was restored to all customers by 8:30 on Sunday night, but the utility was still recommending that people use bottled water or boil water before consuming it.