Drivers experience car trouble after filling up at Apex gas station
SEE TEMPERATURES AT OR ABOVE
90 DEGREES. COOL. ALL RIGHT.
THANKS, ANTHONY NEW TONIGHT
WE'VE HEARD BACK FROM THE
COMPANY BEHIND AN APEX, A GAS
STATION THAT WAS THE FOCUS OF
COMPLAINTS THIS WEEKEND AS WE
FIRST REPORTED TONIGHT AT 6,
SEVERAL DRIVERS TOLD US THEY
EXPERIENCE SERIOUS CAR TROUBLE
AFTER USING THE PUMPS AT THE
REFUEL MARKET ON LAUREL DUNCAN
ROAD. AND WE REACHED OUT TO
REFUEL ABOUT THIS ISSUE TODAY.
>> AND THIS EVENING, THE
COMPANY SENT US A STATEMENT
ACKNOWLEDGING THERE WAS, QUOTE,
COMPROMISED FUEL WRAL'S.
HEIDI KIRK IS LIVE IN APEX TO
EXPLAIN IT.
>> WELL, JULIAN, THE COMPANY
SAID THAT THEY IDENTIFIED THIS
ISSUE ON FRIDAY MORNING.
AND IF YOU TAKE A LOOK BACK AT
THIS WAY, YOU'RE GOING TO SEE
THAT ON THOSE GAS PUMPS ARE
BAGS LETTING YOU KNOW THAT YOU
CAN'T FUEL UP RIGHT NOW BECAUSE
THE COMPANY HAS MADE SURE THAT
THEY'VE LOCKED IT DOWN SO THAT
NO ONE ELSE EXPERIENCES THIS
ISSUE. BUT WE SPOKE WITH
SEVERAL PEOPLE WHO WEREN'T SO
LUCKY.
>> RIGHT NOW, THE D JOHN WOLF,
IT'S A LONG WAY FROM HOME.
WE'RE DOWN HERE VISIONING OUR
DAUGHTERS AND OUR GRANDKIDS.
AND WE'RE JUST GETTING READY TO
GO BACK TO OHIO AND ONE OF HIS
LAST STOP BEFORE HITTING THE
ROAD. THE REFUEL ON LAURA
DUNCAN ROAD IN APEX AFTER
FILLING UP HIS TANK. HE NOTICED
A PROBLEM WITH HIS CAR ALMOST
INSTANTLY IT SPUTTERED AND LIKE
IT WAS HAVING TROUBLE
BREATHING. THAT DAN HILLER HAD
A SIMILAR ISSUE AFTER FILLING
UP AT THE SAME GAS STATION
STARTING TO FEEL
MY CAR LURCH AND MAKE SOME
GRINDING NOISES. MORE PEOPLE
HAVE TAKEN TO SOCIAL MEDIA WITH
SIMILAR STORIES. CAR TROUBLE
AFTER FILLING UP HERE. MY WIFE
MENTIONED SHE SAW ON ON
FACEBOOK A BUNCH OF PEOPLE
CLAIMING THEY WERE HAVING THE
SAME ISSUES AFTER GOING THE
SAME STATION. IN A STATEMENT
THE COMPANY WROTE, QUOTE, WE
IDENTIFIED A COMPROMISED FUEL
DELIVERY ON FRIDAY MORNING AND
PROBABLY SEES FUEL OPERATIONS
TO PREVENT FURTHER ISSUES.
IF YOUR VEHICLE HAS BEEN
AFFECTED, PLEASE CONTACT US
DIRECTLY SO WE CAN ADDRESS AND
RESOLVE THE SITUATION
ALTOGETHER.
>> WE APOLOGIZE FOR ANY
INCONVENIENCE AND APPRECIATE
YOUR UNDERSTANDING AS WE WORK
TO ENSURE THE QUALITY AND
SAFETY OF OUR SERVICES.
TONIGHT, THE PUMPS ARE COVERED
WITH OUT OF ORDER BAGS IN SIGNS
ON THEM SAY PREMIUM GAS ONLY.
BOTH TAYLOR AND WOLF ARE
PLANNING TO HAVE THEIR CARS
TOWED IN THE COMING WEEK.
WOLF SAID HE'S PLANNING TO
REACH OUT TO THE COMPANY WITH
HOPES THEY'LL FIX THE ISSUE
IF THEY MAKE IT RIGHT.
>> IT'S OKAY. IF IT'S NOT THAT
MUCH, IT'S MORE FRUSTRATING.
>> NOW, IF YOU USED THIS GAS
STATION AND HAVE AN ISSUE WITH
YOUR CAR, YOU CAN REACH OUT TO
THE COMPANY AT RISK MANAGEMENT
AT REFUEL MARKET DOT COM OR YOU
CAN CALL THEIR MAIN OFFICE AT
8, 4, 3,
3, 8, 8, 4, 9, 6, 6, I KNOW
THAT'S A LOT OF INFORMATION.
WE HAVE ALL OF THAT ON WRAL DOT
COM. BUT IT'S IMPORTANT TO KNOW
THE COMPANY DOES SAY THAT THEY
WILL FIX THIS ISSUE AS SOON