What to know if your flight is delayed or canceled during the shutdown

WRAL 5 on Your Side's Keely Arthur breaks down what rights you have if you're seeking a refund on a flight that's been canceled or delayed.
Posted 11/6/2025, 10:17:57 PM Updated 11/6/2025, 11:00:08 PM

THIS COULD BE A GAME-CHANGER.

IN THE LAST 90 MINUTES, UNITED

AIRLINES SAYING IT WILL CUT

ABOUT 200 FLIGHTS STARTING

TOMORROW. THIS IS A RESPONSE TO

THE FAA SHRINKING FLIGHT

SCHEDULES DUE TO STAFFING

SHORTAGES FROM THE FEDERAL

GOVERNMENT SHUTDOWN. THANKS FOR

BEING WITH US HERE AT 5

O'CLOCK. I'M ASHLEY WROTE AND

I'M GERALD OWENS. THE CUTS TO

THE FIGHT SCHEDULES MAY NOT BE

AS SEVERE AS FIRST EXPECTED.

>> WHAT WE'VE LEARNED, THE FAA

MAY ONLY ISSUE A 4% REDUCTION

TOMORROW, RATHER THAN 10%.

THOSE CUTS WOULD INCREASE EVERY

DAY. THE SHUTDOWN CONTINUES

RIGHT NOW. FLIGHT CANCELLATIONS

ARE ALREADY RAMPING UP 5 ON

YOUR SIDE'S KEELY. ARTHUR HAS

BEEN TRACKING THE IMPACTS TO

AIR TRAVEL SINCE THE SHUTDOWN

BEGAN. KELLY, LET'S TALK ABOUT

CONSUMER RIGHTS YET. THIS IS

WHAT EVERYONE'S THINKING ABOUT,

ESPECIALLY BECAUSE IT'S THE

HOLIDAY SEASON.

>> SO FLIGHTS ARE EXPECTED TO

BE CANCELED NATIONWIDE RDU

ISN'T DIRECTLY ON THE CUT LIST.

BUT WHEN THE SYSTEM STREAMS,

YOU KNOW, EVERY AIRPORT FEELS

IT THROUGH TONIGHT, I'M GONNA

TELL YOU WHAT THIS MEANS FOR

YOUR TRAVEL PLANS. YOUR MONEY

AND THE ROUTE MOST LIKELY TO

DISAPPEAR.

DELTA UNITED, SOUTHWEST AND

AMERICAN AIRLINES ARE AMONG

THOSE OFFERING CUSTOMERS

FLEXIBILITY TO CHANGE. CANCEL

A REFUND FLIGHTS.

>> EVEN PASSENGERS WHO BOOKED

HIGHLY RESTRICTIVE BASIC

ECONOMY CAN DO SO WITHOUT

PENALTY. IF YOU CAN CANCEL YOUR

TRIP, CONSIDER DOING SO IT WILL

SAVE YOU A HEADACHE. BUT IF YOU

MUST FLY FOR WEDDING, A FUNERAL

OR ANOTHER SIGNIFICANT EVENT

>> FRONTIER AIRLINES CEO

RECOMMENDING CUSTOMERS BY A

BACKUP FLIGHT. ANOTHER CARRIER

THAT DEPARTS AFTER THE FIRST

TAKE IT THAT WAY. YOU'LL HAVE

AN IMMEDIATE BACKUP. YOU CAN

ALSO CONSIDER DRIVING OR TAKING

THE TRAIN 2 PIECES OF GOOD NEWS

AIRLINES ARE EXPECTED TO LEAVE

MOST INTERNATIONAL ROUTES ALONE

AND THEY'RE NOT LIKELY TO CUT

THE MAJOR HUB TO HUB FLIGHTS.

>> THINK UNITED SNOO WORK TO

SAN FRANCISCO BECAUSE THOSE ARE

CONSISTENTLY FULL AND

PROFITABLE. BUT THE SMALLER

REGIONAL ROUTES, THOSE ARE THE

ONES MOST AT RISK OF BEING

REDUCED OR ELIMINATED. WRAL.

5 ON YOUR SIDE SPENT THE DAY

PRESSING EVERY AIRLINE THAT

FLIES OUT OF RDU FOR CLEAR

ANSWERS ON THEIR REFUND

POLICIES. WHEN CANCELLATIONS

OR DELAYS HAPPEN BECAUSE OF

THE SHUTDOWN. WE HAVE THE LIST

OF RESPONSES UP ON OUR WEBSITE.

JUST SEARCH WRAL DOT COM SLASH

5 ON YOUR SIDE.

>> KEELY, ANOTHER QUESTION, OF

COURSE, WILL PRICES GO UP

BECAUSE OF THIS?

YES, THEY PROBABLY WILL.

BECAUSE OF SUPPLY AND DEMAND

WHEN FLIGHTS GET CANCELED AND

SEATS BECOME LIMITED, AIRLINES

CAN LEGALLY CHARGE MORE FOR THE

SEATS THAT ARE LEFT. SO IF

YOU'RE BOOKING FOR THANKSGIVING

AND YOU HAVEN'T YET.

>> WE'RE GETTING VERY CLOSE TO

THAT. FLIGHTS ARE GOING TO GO

UP ANYWAY. BOOK NOW CHRISTMAS.

WE MIGHT HAVE SOME MORE WIGGLE